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All About Vellabox
How does a Vellabox membership work?
What will I receive in my Vellabox subscription?
Why are Vellabox candles different?
How can I apply to become a vendor?
Where can I find a list of brands you work with?
What are your candles made out of?
My Account
What is your cancellation policy?
Are there any hidden fees?
How do I update my billing or shipping address?
How do I unsubscribe from Vellabox emails?
When will I be billed for my monthly subscription?
How do I change my account email or password?
How do I update my payment info?
How do I reset my password?
My Subscription
Can I pause or skip my monthly shipments?
Can I change or upgrade my subscription plan?
When does my monthly subscription ship?
When will I receive my first box?
Can I ship the first box in a gift subscription to myself or a different address?
Can I change my shipping address?
Shipping
Is Vellabox available outside the US?
Why is my tracking information not loading?
Where is my box?
What do I do if my tracking shows delivered but I haven't received my package?
My box seems stuck in one spot, where is my shipment?
What do I do if my box has been returned?
Cancellations & Returns
Can I cancel my subscription?
Can I get a replacement for broken or damaged products?
Do you accept returns?
Candle Burning How-To's
How can I avoid candle tunneling?
How do I get the longest life out of my candle?
How much scent should I expect from my candle?
Why won't my candle light?
