Why won't my candle light?

There are a couple common reasons a candle may be difficult to light:

1. The wick is too short or buried. If the wick was trimmed too low or has been covered in wax, it may not catch a flame. Gently scrape away a small amount of wax around the wick or pour off excess wax to expose it.
2. Strong drafts are interfering. Air movement can prevent the wick from staying lit. Try lighting your candle in a draft-free area.

Vellabox will happily send you a replacement candle if your candle will still not light. Please reach out to support@vellabox.com and they will assist you!