Why won't my candle light?
If you have a long reach lighter, hold it over the surface of the candle until enough wax melts to expose the wick. If your candle is still not staying lit, cut away some wax at the top of the candle around the wick. Keep doing this until the wick can support a flame. When it burns, drain the pool of wax around the wick, so that it will not put the flame out.
Vellabox will happily send you a replacement candle if your candle will still not light. Please reach out to firstname.lastname@example.org and they will assist you!