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All About Vellabox
Why are our candles different?
I just signed up for a Vellabox subscription! What will I receive?
Where can I find a list of brands you work with?
How does a Vellabox membership work?
My Account
What is your cancellation policy?
Are there any hidden fees?
Account Settings
I forgot my password.
When will I be billed for the monthly recurring membership?
My Subscription
When will I receive my first box?
Can I pause my candle shipments?
Can I change or upgrade my monthly subscription?
Can I change the shipping address?
How do I change/update my subscription shipping address?
Can I change or upgrade my prepaid subscription?
Can I ship the first box of this gift to myself/a different address?
Shipping
Is Vellabox available outside the US?
Lost Boxes and Tracking Information
My Vellabox was Marked as Delivered, but I Haven't Received it.
My tracking doesn't show anything?
Delivery Alert
My box seems stuck in one spot, where is my shipment?
Cancellations & Returns
Can I cancel my Monthly Subscription?
Broken Candle/Damaged Products
Can I cancel my Prepaid Subscription?
Returns
Candle Burning How-To's
What to expect from natural candles
Candles require loving care too!
My candle won’t light
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