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All About Vellabox
Where can I find a list of brands you work with?
Why are our candles different?
I just signed up for a Vellabox subscription! What will I receive?
How does a Vellabox membership work?
Can I sign up for just one box?
Candle Burning How-To's
Getting Started
Gift Subscriptions
What are my gift subscription options?
Can I ship the first box of this gift to myself/a different address?
When is the last day to ship candles in time for Christmas?
Can I change my shipping address?
Where can I find details on the prepaid I've purchased?
Can I change the shipping address?
My Account
What is your cancellation policy?
Are there any hidden fees?
Lost Boxes and Tracking Information
Account Settings
Do you send an email to the recipient?
I forgot my password.
My Subscription
Can I pause my candle shipments?
Can I change my subscription?
Can I change the address for my subscription?
Can I change the shipping address?
Shipping & Billing
Is Vellabox available outside the US?
Can I send the 1st box of a gift subscription to a different address?
When will I receive my first box?
When will I be billed for the monthly recurring membership?
My Vellabox was Marked as Delivered, but I Haven't Received it.
Shipping Issues - Check Your Email!
Delivery Alert?
My Tracking Doesn't Show Anything?
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