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All About Vellabox
Why are our candles different?
I just signed up for a Vellabox subscription! What will I receive?
Where can I find a list of brands you work with?
How does a Vellabox membership work?
Can I sign up for just one box?
Candle Burning How-To's
Getting Started
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Gift Subscriptions
What are my gift subscription options?
Can I ship the first box of this gift to myself/a different address?
When is the last day to ship candles in time for Christmas?
Can I change my shipping address?
Where can I find details on the prepaid I've purchased?
Can I change the shipping address?
My Account
What is your cancellation policy?
Lost Boxes and Tracking Information
Are there any hidden fees?
Account Settings
Do you send an email to the recipient?
I forgot my password.
My Subscription
Can I pause my candle shipments?
Can I change or upgrade my subscription?
Can I change the shipping address?
Can I change the address for my subscription?
Shipping & Billing
Is Vellabox available outside the US?
When will I receive my first box?
Can I send the 1st box of a gift subscription to a different address?
When will I be billed for the monthly recurring membership?
Shipping Issues - Check Your Email!
My Vellabox was Marked as Delivered, but I Haven't Received it.
My Tracking Doesn't Show Anything?
Delivery Alert?
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