• What will I receive in my Vellabox subscription?
• Why are Vellabox candles different?
• What is Vellabox and how does it work?
• Can I send Vellabox as a gift?
• Support Contact

• What is your cancellation policy?
• How do I update my billing or shipping address?
• When will I be billed for my monthly subscription?
• How do I change my account email and/or password?
• How do I update my payment info?
• Can I change or upgrade my subscription plan?

• Why is my tracking information not showing?
• What do I do if my box has been returned?
• What happens if my package is lost or stolen?
• When does my monthly subscription ship?
• Can I pause or skip my monthly subscription shipments?
• Where does Vellabox ship?
• Can I get a replacement for broken or damaged products?
• Can I change the shipping address on my subscription?
• Can I ship the first box in a gift subscription to myself or a different address?
• Do you accept returns?

Browse all articles

• How can I avoid candle tunneling?
• How much scent should I expect from my candle?
• Why won't my candle light?
• How can I reuse my candle jar?
• How can I reuse my candle bags?
• How do I properly burn my candle to get the longest life/safest burn?
• How long should my candle burn?

• How can I apply to be a candle brand feature in the box?
• Apply to be a Vellabox Influencer/Affiliate
• Wholesale Vendor Inquiries
• Marketing or Brand Partnership Inquiries