Account

Account Settings
Email and Password Edit your email or password anytime under “Account Details” in your Account Settings.  Email Settings You can also opt out of promotion...
Fri, Jan 11, 2019 at 7:13 AM
Are there any hidden fees?
Absolutely not! The only outside fee we have is the required sales tax for California residents as we are based out of San Diego, California.
Thu, Dec 13, 2018 at 1:44 PM
What is your cancellation policy?
If you’re a subscriber for our monthly membership, you can cancel at any time. To cancel your subscription, you must login to your account and click “Cancel...
Thu, Dec 13, 2018 at 1:50 PM
Do you send an email to the recipient?
No. As of right now, we only send emails the to email on the account for initial order confirmation.
Thu, Dec 13, 2018 at 1:53 PM
I forgot my password.
Click here if you've forgotten your password—you'll receive an email at the address you enter to reset your password. Not receiving the email?...
Sat, Jan 12, 2019 at 4:38 AM
Lost Boxes and Tracking Information
Every once in a while a Vellabox's tracking info will not update or shows the box being delivered in a different city/state. Not to worry, a majori...
Sat, Jan 12, 2019 at 4:42 AM

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