How does a Vellabox membership work?
We make your experience pretty easy! Once you subscribe, candles handpicked by our Candle Curators will be delivered to your door every month with a special treat inside. You can subscribe on a 3-month, 6-month or 12-month basis, and receive a "pay in full" discount - or you can subscribe to our monthly program. On our monthly plan, your membership will renew and charge your account on the 1st of each month until you cancel. If you need to take a break from your boxes, you can pause your subscription for up to 6 months (in which it will automatically reactivate after that point), or ask our support team to send your boxes to friends as gifts!
The first box in your subscription will either ship immediately, or we can ship at a later date; just enter in your specific request during checkout or chat with our support team!
Requested ship date will be when we ship the box from our warehouse and the Requested delivery date will be when you would like the box to arrive.
Your second box and beyond will ship with our monthly bulk shipment between the 5th and the 9th of each month, and arrive to you mid-month.
Special gift and shipping options are available at checkout, or at any time if you simply contact our support team at firstname.lastname@example.org. Welcome to the Vellabox community, we're so glad to have you!