My candle won’t light

This isn’t a typical issue but may happen occasionally! Try melting some wax off the top. If you have a long reach lighter, just hold it over the surface of the candle until enough wax melts to expose the wick.This may take a few tries.If your candle is still not staying lit, cut away some wax at the top of the candle around the wick. Keep doing this until the wick can support a flame. When it burns, drain the pool of wax around the wick, so that it will not put the flame out. If the candle still won’t hold a light then unfortunately you might just have a faulty wick, so reach out to our support team at support@vellabox.com and they’ll have you covered! 

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